Privacy Policy

Information you give us. Account details: name, email address, mobile number, and password. Settlement statements you photograph, email, forward, or upload, including gross pay, deduction lines, load references, and escrow entries.

Your signed lease and any addenda, which we parse once and index by clause. Operational figures you enter yourself, such as miles run, for cost per mile.

• Billing information, processed by our payment processor. Pay Oper does not store full card numbers on its own systems. Anything you write to support.
• Information collected automatically. Device and browser type, operating system, and IP address. Usage data such as pages viewed, features used, and session timestamps.
• Cookies and similar technologies, described in Section 7.

We collect only what we need to operate the Service, as listed above.

We use what we collect to operate the Service and for no unrelated purpose. Specifically, to:

• Parse your settlement statements and match each charge against the clause in your lease that is supposed to authorize it. Maintain your escrow balance, interest calculation, and cost per mile.
• Generate request templates that you review, sign, and send yourself. Authenticate you, process subscription payments, and provide support.
• Produce aggregated, de-identified statistics about deduction patterns across carriers. This never identifies you, your truck, or your carrier relationship to another user.
• Send service messages and, where you have opted in, promotional messages. Detect fraud, enforce our Terms, and comply with law.

We use what we collect to operate the Service and for no unrelated purpose.

Pay Oper does not sell your personal information, and we do not sell or rent your settlement statements or lease to anyone. We share information only in these situations:

Service providers who host our infrastructure, process payments, or deliver messages, each bound by contract to use the data only to perform that service. Where you direct it. A request template you generate is sent by you, from your own email account. Pay Oper does not transmit it and does not contact your carrier. Legal compliance, in response to a valid subpoena, court order, or other lawful request, or to protect the rights or safety of Pay Oper or others. A merger, acquisition, or sale of assets, in which case we will notify you before your information becomes subject to a different privacy policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Access and correction: you can view and edit your account details at any time from your profile. Deletion: you can ask us to delete your account and the documents you uploaded. Write to support@payoper.com and we will process the request, subject to records we are required to retain by law.

Marketing email: use the unsubscribe link in any promotional email. Service and billing notices will continue. Text messages: reply STOP to any message to opt out. See Section 4 for how that data is handled. Residents of California, Colorado, Connecticut, Utah, Virginia, and other states with comprehensive privacy laws may have additional rights, including the right to know what we hold and the right to opt out of sale. Pay Oper does not sell personal information. Contact us to exercise any of these rights and we will not discriminate against you for doing so.

We keep your settlement statements and lease for as long as your account is active, because the product only works by comparing this week against your contract and your history.

When you close your account we delete or de-identify your documents within a commercially reasonable period, except where retention is legally required.

• We protect data in transit and at rest with encryption, restrict internal access to staff who need it, and review our controls periodically.
• No system is perfectly secure, and we cannot guarantee absolute security, but we will notify affected users and regulators of a breach as required by law.
• 7. Cookies and Tracking. We use cookies to keep you signed in, remember your preferences, and understand which features get used.

You can refuse or delete cookies in your browser settings, though parts of the Service may stop working properly if you do. We honor Global Privacy Control signals where required.

The Service is built for commercial motor vehicle operators and is not directed to anyone under 18. We do not knowingly collect information from children. If we learn we have, we will delete it.

• 9. Changes to This Policy. If we change this policy we will post the revised version on the website and, where the change is material, notify account holders directly.
• Continued use of the Service after a change means you accept the updated policy.

10. Contact Us. Questions, requests, or complaints about privacy can reach us at: Phone: (888) 903-2411. Email: support@payoper.com. Mail: Pay Oper, 580 S High St, Columbus, OH 43215.

If we change this policy we will post the revised version on the website and, where the change is material, notify account holders directly. Continued use of the Service after a change means you accept the updated policy.

Questions, requests, or complaints about privacy can reach us at:

Phone: (888) 903-2411. Email: support@payoper.com.

Mail: Pay Oper, 580 S High St, Columbus, OH 43215

support@payoper.com